Sunriver Brewing Co. - Galveston Pub

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Great people watching on Galveston from the open air seating indoors. My family loves to share their generous pretzel as a starter. I tried a summer special, the Asian chicken salad. The kale, broccoli stalks, Brussels sprouts and cabbage slaw was coated in spicy peanut nummy sauce. No guilt gf pub fare.

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Wagyu sliders were cooked perfectly (love the bacon jam) with a nice Caesar salad. Small but curated beer tap list. Beers were well balanced. Cans and bottles to go, I had no idea they had barreled aged beers. Friendly service. Plenty of seating indoors and out. Not very busy at lunch time. Great fast service.  Overall a fun little brewery.

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I’m extremely disappointed with our recent visit to Sunriver Brewing’s Galveston location. After a fun day out, my family was looking forward to a great meal, but this experience fell far short.

I ordered Wagyu sliders with sweet potato fries, but the fries were burnt to the point of being black and inedible (I wish I would’ve taken a picture for reference). When I informed our server, Mallory, she acknowledged the problem and offered to replace them. However, we were in a hurry with three young kids, so I requested a refund instead. To my surprise, they only removed $2 from our bill, which didn’t seem fair, given I received no side dish.

To make matters worse, a 20% "large party" gratuity was added to our bill for our party of five (two adults, two children, and an infant). Mallory explained that the baby counted toward the gratuity, even though the menu clearly stated the policy applies to parties of six or more. She did adjust the bill after some discussion, but her demeanor was notably negative, and I overheard her complaining about the situation to another server.

I wrote an email to the management team to express our concerns, but I received no response, which only added to our frustration. Despite the poor food quality and inattentive service, we still left a tip out of respect for the service industry. However, we left feeling unwelcome and hesitant to return.

Families should feel valued and respected when dining out, and unfortunately, that was not the case here. I hope the management will take this feedback seriously, as it reflects poorly on the establishment as a whole.

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As a huge fan of Sunriver Brewing, both their beer and brand, it’s incredibly disappointing to have to leave this 1-star review. I’ve always loved their brews and was really looking forward to sharing the full experience with my family. Unfortunately, our visit was anything but enjoyable.

Despite the restaurant not being particularly busy and appearing fully staffed, it took nearly 45 minutes just to get our drinks going, and almost two hours for our food to arrive. When it did, much of it was inedible. My daughter’s burger was completely charred and bone-dry, and the “wagyu” sliders we ordered to-go were also extremely overcooked. The Cajun tots were over-seasoned to the point that you couldn't eat them.

For a $235 tab, we expected at least a basic level of care and quality, neither of which were present during our visit. It genuinely felt like there was no quality control of the kitchen or its staff. I hope this was an isolated incident, but in reading other recent reviews here on Google now, it appears we were not alone. This experience certainly didn’t reflect the high standard I’ve come to associate with Sunriver Brewing.

places/ChIJy2U89oDIuFQRAauWT_duiss/reviews/Ci9DQUlRQUNvZENodHljRjlvT2pWemJtRnZObWR3TTB4WGNsSXdka05UYm5oclkxRRAB

Had a great experience; kitchen brought out a bacon treat for our dog :) for humans I recommend the Nashville chicken sandwich... Really good spice blend. Didn't have a wait time for outside! Cheers

Sunriver Brewing Co. - Galveston Pub

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